Services

Live Agent Monitoring Award winning operators and technology power North America's leading life safety businesses Stella Customer Engagement Platform Multi-channel communication platform designed to interact with modern customers Business Intelligence Tools Unlock your data and make smarter decisions with robust management tools Interactive Video Monitoring Partnerships that provide strategic support for video surveillance solutions Partner Support Innovation is always at your fingertips when you're partnered with Affiliated API Connectivity Build powerful solutions that leverage live agent monitoring services GPS Monitoring Leverage location-aware monitoring solutions for the times when seconds matter most Crash Detection We monitor more crash detection technology than any other monitoring center Account Migration A simple, thoughtful experience that gets your accounts live quickly and accurately Remote Patient Monitoring Flexible platform allows for custom action plans based on caregiver and patient needs Environmental Monitoring Expertly crafted threshold integrations for residential and commercial applications ASAP to PSAP Fully integrated with participating dispatch points for enhanced first responder interactions View all services
Industries

Security Supporting alarm professionals & integrators for 40+ years PERS We monitor more types of medical alert devices than any other monitoring center IoT Add your connected device to the most popular live agent monitoring platform Video Setting the standard with monitored video solutions and surveillance technology Smart Home Tightly integrated with all of the leading home automation and interactive service providers Fire FDNY Approved and AHJ-friendly: leading the fire alarm monitoring industry for decades Connected Car Crash detection to video and concierge services—add RMR to location-aware services Lone Worker Precision monitoring solutions for lone worker technology and procedures Environmental Immediate response to temperature, water and other critical supervisory conditions Healthcare Fully compliant solutions for telehealth, remote patient monitoring and more Manufacturing & Industrial Control Improving safety outcomes with monitoring for diagnostic anomalies Energy Live agent monitoring for high value, critical facilities and technology View all industries
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