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The Leading Professional Monitoring Service Provider for Over 40 Years
When it comes to Live Agent Monitoring, we understand that one size doesn’t fit all. To acquire subscribers and keep them satisfied, you need live response solutions that exceed their needs. Affiliated's industry-recognized training, support and flexible platforms will position you for success.
Hiring & Application Process
Candidates undergo a rigorous application process consisting of aptitude, personality, computer skills assessments and an interactive voice-based diction analysis.
Less than 2% of all applicants become monitoring specialists.
Best-in-Class Training
Affiliated’s dedicated Chief Learning Officer owns our company-wide training programs, which includes operator training and continuing education efforts. New hires participate in an eight-week training curriculum that culminates with a certification process.
Branded and Customized Interactions
Our intuitive software platform allows monitoring specialists to give tailored experiences to your customers while ensuring fast and accurate event handling. Each call your customers receive from our specialists will be in your name, providing a seamless and consistent customer experience.
Affiliated has the distinct honor of being recognized by The Monitoring Association as Monitoring Center of the Year, Manager of the Year, and Operator of the Year.
Quality Assurance
Affiliated has a dedicated quality assurance team. Our monitoring specialists receive scheduled evaluations combining KPI analytics, call post-mortems and coaching sessions to ensure you the highest quality of service.
Mentorship Program
Each new monitoring specialist is assigned a full-time dedicated mentor upon hire. This senior team member is responsible for that employee’s acclimation to the job responsibilities, dedication to Affiliated’s commitment to excellence, and fit within the organization.
Stella Customer Engagement Platform
Live Agent Monitoring goes hand in hand with Stella, our multi-channel platform of communication tools like Virtual Voice, machine learning technology, mobile messaging and end-user applications creating a rich experience for your customers.
Meet Stella
Why You Need Live Agent Monitoring
Supporting Alarm Professionals & Integrators for 40+ Years
Protecting your customers’ lives and property is our life’s work. With Affiliated you don’t need to compromise between service and technology.
See how we work in the Security Industry
We Monitor More Types of Medical Alert Devices than Any Other Monitoring Center
Entrust the care of your medical alert customers to the industry leader. Affiliated supports more technologies than any other partner.
See how we work in the PERS Industry
Add your Connected Device to the Most Popular Live Agent Monitoring Platform
Explore how IoT manufacturers and application developers build amazing products and subscription services with APIs and live agent monitoring.
See how we work in the IoT Industry
Setting the Standard with Monitored Video Solutions and Surveillance Technology
The first UL Listed third-party video monitoring center. From event verification to interactive video monitoring, partner with the expert.
See how we work in the Video Industry
Leading the Way to the Connected Home of the Future
Affiliated Monitoring tightly integrates with all of the major interactive service and home automation platforms to provide your customers with a solution built just for them.
See how we work in the Smart Home Industry
See All the Industries We Support
Whether you’re a nationally recognized brand, strong regional provider, or a unique technology start-up, learn how Affiliated can help you forge a path to success.
All Industries
Customer Stories
Trusted by the world’s leading life safety and technology companies.
Enabling Growth for a Large Residential & Commercial Alarm Company
When a major, well-known provider of alarm systems in both the residential and commercial […]
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