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Specialized Teams Working For You
Your dedicated resources to success. Industry experts help you navigate and succeed in the rapidly evolving life safety industry.
Consulting Services Practice
Unique to the security and life safety monitoring industry.
Where technology and business meet to provide our partners with unique strategic and product innovations. This specialized group of engineers, analysts and executives engage on special projects where diverse domain expertise is needed to reach your goals.
Account Migration
Do you have accounts with multiple monitoring centers? Are you trying to monitor them yourself? Let us focus on the heavy lifting and compliance required to monitor residential and commercial alarms.
Our dedicated Onboarding Team ensures that Affiliated and UL monitoring procedures and protocols mesh perfectly with the expectations and business practices of partners transferring accounts from other central stations.
Account Management
This team is your main point of contact for business management operations. They are responsible for onboarding and partner education and can be used as a resource on Affiliated features and services. This team is here to ensure your success in getting your customers and business online fast.
Working closely with account executives, the Account Management team designs a tailored solution to help you reach your goals and ensure that you and your customers get the best user experience in the industry.
Partner Support
The Partner Support Team provides the real-time support you need when managing your accounts. This team helps you improve your customer onboarding processes, keeps you updated on the latest products and services, and finds creative ways to help you implement them. They also provide:
- Tier 1 and Tier 2 Technical Support for signaling
- Day-to-day contact for technicians and office staff
- Assistance with signal processing, checking receivers, forcing handshakes and troubleshooting issues
Technology Services
Our highly trained monitoring specialists are supported by world-class technology. This 32-person team of software developers, QA specialists, a DevOps group, and product managers work to keep Affiliated at the forefront of technology and operations so you can focus on running your business.
Customer Stories
Trusted by the world’s leading life safety and technology companies.
Enabling Growth for a Large Residential & Commercial Alarm Company
When a major, well-known provider of alarm systems in both the residential and commercial […]
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